At iLHAM, we understand that sometimes you may need to cancel an order. Below are the guidelines and terms for order cancellations.

1. Cancellation Eligibility

You can cancel your order within 24 hours of placing it, as long as it has not yet been processed or shipped. Once your order has been processed or shipped, it cannot be canceled, and you will need to follow our Return Policy to initiate a return if needed.

2. How to Cancel an Order

To cancel an order, please follow these steps:

1. Contact Us: Email us at ilham.shopping.bd@gmail.com with your order number and request for cancellation.

2. Response Time: We will respond to your cancellation request within 24 hours. If your order has already been processed or shipped, we will inform you that cancellation is no longer possible, and you may need to proceed with a return instead.

3. Refunds for Cancelled Orders

If your cancellation request is received and processed before the order has been shipped:

• A full refund will be issued to the original payment method.

• Refunds will be processed within 7-10 business days.

If the order has already shipped, cancellation is not possible, and you will need to return the product once it arrives, following our Return Policy.

4. Non-cancelable Items

Once an order has been processed or shipped, it cannot be canceled. This applies to:

• Any products that have already been dispatched.

• Items marked as non-cancelable or non-returnable on our website.

5. Contact Us

If you need assistance with an order cancellation or have any questions, please feel free to reach out to us:

Email: ilham.shopping.bd@gmail.com
Phone: +8801870287978
Address: Kawlar Bazar, Kawla, Dhaka-1215

Last updated: 12 June 2025