Thank you for shopping with iLHAM! We are committed to ensuring your satisfaction with every purchase. If for any reason you're not completely satisfied, we offer a 3-day return policy under the following terms.

1. Return and Refund Eligibility

• You can request a return and refund within 3 days from the day you receive your order.

• To be eligible for a return and refund, the item must be unused and in the same condition you received it.

• The item must be returned in its original packaging with any seals, tags, or labels still intact.

• You must provide proof of purchase (order number or receipt) to process your return.

2. How to Request a Return

To initiate a return:

1. Contact Us: Send an email to ilham.shopping.bd@gmail.com within 3 days of receiving your order. Include your order number, the item you wish to return, and the reason for your return.

2. Approval: Once your return request is approved, you will receive instructions on how to return the product.

3. Return Shipping: You will be responsible for covering the return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.

3. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

• Refund Method: The refund will be issued to your original payment method.

• Processing Time: Refunds will be processed within 7-10 business days after receiving the returned item.

• Non-refundable Costs: Shipping costs are non-refundable, and the return shipping fee will be your responsibility unless the item is faulty or incorrect.

4. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at ilham.shopping.bd@gmail.com. We will:

• Issue a full refund.

• Or send a replacement at no additional cost to you.

5. Non-returnable Items

The following items are non-returnable and cannot be refunded:

• Opened or used perfumes.

• Products damaged due to misuse or improper handling.

• Any other items clearly marked as non-returnable on our website.

6. Exchanges

At this time, we do not offer direct exchanges. If you need a different item, you must return the original product and place a new order.

7. Contact Us

For any questions or concerns regarding our return or refund process, please contact us at:

Email: ilham.shopping.bd@gmail.com
Phone: +8801870287978
Address: Kawlar Bazar, Kawla, Dhaka-1215

Last updated: 12 June 2025